Privacy Policy

Effective Date: December 18, 2025

YourLeadHub ("we," "us," or "our") operates travel booking widgets, AI chatbot services, and lead generation tools for travel professionals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, embeddable widgets, and AI chatbot assistants (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Services.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you create an account with YourLeadHub, we collect:

• Full name
• Email address
• Company/business name
• Password (encrypted)
• Billing information
• Contact information

Booking Information: When end users make travel bookings through our widgets, we collect:

• Traveler names
• Contact information (email, phone)
• Travel dates and destinations
• Payment information (processed by our payment processor)
• Special requests or preferences

Communications: When you contact us, we collect:

• Email correspondence
• Support ticket information
• Feedback and survey responses

1.2 Information Collected Automatically

Usage Data: We automatically collect:

• Search queries (destinations, dates, number of travelers)
• Browsing behavior on our platform
• Widget interaction data
• Session duration and frequency
• Device information (browser type, operating system, IP address)
• Referral sources

Cookies and Tracking Technologies: We use:

• Session cookies to maintain your login state
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Third-party tracking technologies (see Section 4)

1.3 Information from Third Parties

We receive information from:

• Travel Booking Providers: Hotel availability, pricing, and booking confirmations
• Stripe: Payment processing and transaction data
• Analytics Providers: Aggregated usage statistics
• Authentication Providers: If you use social login features

2. How We Use Your Information

2.1 Service Delivery

• Process and fulfill travel bookings
• Operate AI chatbot assistants
• Provide customer support
• Send booking confirmations and travel updates
• Manage user accounts and authentication

2.2 Business Operations

• Generate leads for travel agents and website owners
• Analyze widget performance and usage patterns
• Improve our AI models and chatbot responses
• Develop new features and services
• Conduct research and analytics

2.3 Legal and Security

• Prevent fraud and abuse
• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and property
• Resolve disputes

3. How We Share Your Information

We do not sell your personal information. We share information in the following circumstances:

3.1 Service Providers

• Third-Party Booking Providers: We share traveler information, search queries, and booking details to facilitate hotel, flight, resort, and car rental bookings.
• Stripe: We share payment information to process transactions securely. Stripe's use of your information is governed by their privacy policy.
• Anthropic (Claude AI): We share conversation context with Anthropic's AI models to power our chatbot services.

3.2 Legal Requirements

We may disclose information when required by law or in response to court orders, legal processes, or government requests.

4. Cookies and Tracking Technologies

Essential Cookies: Required for basic site functionality, authentication, and session management. These cannot be disabled.

Analytics Cookies: Help us understand how users interact with our Services.

Preference Cookies: Remember your settings and preferences (language, currency, display options).

Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling essential cookies may prevent you from using certain features.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure session management
• PCI DSS compliant payment processing through Stripe
• No storage of complete credit card numbers on our servers

6. Data Retention

• Account Information: Retained until you delete your account, plus 90 days for backup purposes.
• Booking Information: Retained for 7 years to comply with financial and tax regulations.
• Session Data: Automatically expires after 24 hours of inactivity.
• Conversation History: Retained for 90 days to improve AI models and provide customer support.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Request a copy of your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails

California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected and the right to opt out of the sale of personal information (we do not sell your information).

European Residents (GDPR)

If you are in the European Economic Area, you have rights under GDPR including the right to access, rectification, erasure, and data portability.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Travel bookings may include minors as travelers, but accounts must be created by adults (18 years or older).

9. AI Chatbot Services

Our AI-powered chatbot uses Anthropic's Claude models to provide travel booking assistance. Your messages to the chatbot are processed by Claude AI to generate responses and facilitate bookings. AI responses are generated automatically and may contain errors. Always verify important booking details before confirming.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: December 18, 2025